Indian Call centres

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cdd
Posts: 2621
Joined: Fri 15 Aug, 2003 14.05

Hymagumba wrote:I do love Orange. Being on Orange Premier (as a long standing customer) I always get through to Newcastle instantly with "Good evening Mr Hewitt how are you" I feel posh.
Despite the faux-personalization, presumably you still have to answer the security questions, though!
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Alexia
Posts: 3001
Joined: Sat 01 Oct, 2005 17.50

Hymagumba wrote: I feel posh.
What does Mr Beckham have to say about this?
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noelfirl
Posts: 311
Joined: Fri 15 Aug, 2003 18.45
Location: London

My Vista related issues were cheerfully resolved just before Christmas over email by a guy (I presume) named Namrata Manchanda. I wished him Happy Holidays*. He wished me to take this opportunity to thank you once again for choosing Microsoft. True story.

*Added dose of sensitivities not knowing wot or who he celebrates
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Gavin Scott
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Joined: Fri 15 Aug, 2003 13.16
Location: Edinburgh
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noelfirl wrote:My Vista related issues were cheerfully resolved just before Christmas over email by a guy (I presume) named Namrata Manchanda. I wished him Happy Holidays*. He wished me to take this opportunity to thank you once again for choosing Microsoft. True story.

*Added dose of sensitivities not knowing wot or who he celebrates
Merry Vishnu and a Genesha New Year.
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Sput
Posts: 7547
Joined: Wed 20 Aug, 2003 19.57

Kool Kwanza to ye all!
Knight knight
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Pete
Posts: 7628
Joined: Fri 15 Aug, 2003 13.36
Location: Dundee

cdd wrote:
Hymagumba wrote:I do love Orange. Being on Orange Premier (as a long standing customer) I always get through to Newcastle instantly with "Good evening Mr Hewitt how are you" I feel posh.
Despite the faux-personalization, presumably you still have to answer the security questions, though!
no. none
"He has to be larger than bacon"
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Sput
Posts: 7547
Joined: Wed 20 Aug, 2003 19.57

The only question they're allowed to ask is "How high?" when Hyma says "Jump".
Knight knight
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Sput
Posts: 7547
Joined: Wed 20 Aug, 2003 19.57

So I was on the line to 3 retentions today and it made me wonder if anything is left to chance. The two songs played while I was on hold:
- Valerie (as in, "Why don't you come on over?")
- It's alright

Anyone care to shed some light on this? Fat lot of good it did them. I drive a hard bargain.
Knight knight
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Fork'n'Knife
Posts: 31
Joined: Thu 24 Jan, 2008 21.04

Before I went on long term sick, I used to work for a company which I had to train (from the UK) the offshore depatrment in India. I would say the two main issues were the fact they didn't understand English culture and sayings and they wouldn't think outside of the box. They would much rather call every day with issues rather than making a mistake and then learning from that. I have to say though in their defence, if some of the Uk call centres wern't so crap in the first place then maybe they wouldn't have offshored at all. I did get my bosses to admit though it was 99% to do with the money as the person who would earn £14,000 in the UK would earn £2,000 in India, and that is a post grad bod.


PJ
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OneThingsForSure
Banned
Posts: 12
Joined: Thu 07 Feb, 2008 00.02

Alexia wrote:
Hymagumba wrote: I feel posh.
What does Mr Beckham have to say about this?
And is there something you're not telling us?!

I thought you was gay.
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Pete
Posts: 7628
Joined: Fri 15 Aug, 2003 13.36
Location: Dundee

OneThingsForSure wrote:
Alexia wrote:
Hymagumba wrote: I feel posh.
What does Mr Beckham have to say about this?
And is there something you're not telling us?!

I thought you was gay.
I thought you was banned JM? Oh you are again now.
"He has to be larger than bacon"
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