Indian Call centres

Beep · Sun 30 Dec, 2007 23.08

What is the most annoying aspect of indian call centres?
Mine are:
They allways talk too fast - and dont let you speak edgeways
They all think Birmingham is in the south west!
They all have fake names "Hello , this is err , umm ... Rex calling from MobileCentreSupportShopUKLimited is a Mr Mike While there??" or " This is errr (phone goes quiet) William ... yes, William calling from 3 Mobile UK"
and they call at rediculous times, one called my mobile this morning at 4:57 and I got annoyed and told Him to F**k right off and he said don't talk to this company like that or we will take you to court I said what for and he said I will have a order put in place that stops you from calling us, I just replied IM UNDER 18 , YOU CANT SERVE LEGAL PAPERS ON A MINOR! and hung up.
Have you had any probs with these call centres? If so tell me in this thread.

Sput · Sun 30 Dec, 2007 23.09

When my virgin broadband wouldn't activate I had to call india on an 0900 number on my mobile. It cost a bomb but the guy was fab and efficient.

Beep · Sun 30 Dec, 2007 23.11

Sput wrote:When my virgin broadband wouldn't activate I had to call india on an 0900 number on my mobile. It cost a bomb but the guy was fab and efficient.

Orange and Telewest's indian call centres a good but 3 and others are nasty and treatening.

Sput · Sun 30 Dec, 2007 23.16

3 have never called me at strange times but they've always been competent - provided you refer to buttons as keys. That took a few minutes to clear up.

Gavin Scott · Sun 30 Dec, 2007 23.26

I've had excellent help from Virgin's call centre in India. Even when I was convinced that my own diagnosis of my dead internet was entirely correct, the chap stayed quite calm with me and talked me through it til it was fixed. His diagnosis was quite right. He was charming when I apologised for having been so short with him.

I have no complaints.

Incidentally, Godfather, if you receive a call after 8pm from telemarketers, calmly take the name of their company then report them to ofcom. You don't need to swear.

And minors certainly can be prosecuted, however its your parents who answer to the charges.

peterrocket · Mon 31 Dec, 2007 01.10

Has anyone had it when your phone rings, you answer it, and their reaction on the phone is as if you rung them?

It's amusing we have the opposite here - an indian company has set up a call centre in Belfast employing people to answer the phones to Indian consumers.... I wonder if they hate ours as much as we hate their call centres.

Skytower · Mon 31 Dec, 2007 07.02

It is immensely comic to go off on a total tangent - talk about anything; the weather, the football, what's on telly - anything that deviates from their "script" throws them completely and has them struggling beyond belief.

Mind you, one "Indian" (generalising - he probably was Indian, but it could have been any sub-continental region) call-centre operative once managed to have a conversation with the television. I got bored of listening to his sales patter, stuck the receiver up to the telly for ten or fifteen seconds, stuck it back up to my ear only to discover that he was trying to answer the telly. This continued for about three or four more minutes until he finally gave up!

marksi · Mon 31 Dec, 2007 10.33

The Sky email "call" centre replied to my complaint about a(nother) faulty Sky+ box this morning.

It started "Dear Esther" and the rest of it was no more relevant.

Nick Harvey · Mon 31 Dec, 2007 12.02

marksi wrote:It started "Dear Esther" and the rest of it was no more relevant.

Oh well, that's life, as they say!

marksi · Mon 31 Dec, 2007 12.03

I'm going to get Bill Buckley to read out the email they sent to see if it makes any more sense.

Ronnie Rowlands · Mon 31 Dec, 2007 13.06

This thread reminds me of the fonejacker. "You want to upgrade to a downgrade to a grade that is higher than your current gradings"