Orange

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nidave
Posts: 697
Joined: Wed 19 May, 2004 14.39
Location: Manchester

I have now been on hold to Orange for 55 Min. I lost my mobile 2 days ago and need to report it so can claim on the insurance!

Been trying to talk to someone for 2 days now - keep getting cut off.
ARGHHHHHH.


Not as bas as when I was with O2 online - at 50p a min. Was on hold - ended up falling asleep on the sofa and was still on hold once I was woken up!


You would think communications companies would be able to at least communicate with thier customers!
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marksi
Posts: 1892
Joined: Wed 07 Jan, 2004 05.38
Location: Donaghadee

I got a new phone last week and very quickly managed to block it while setting the pin code. Must say I was impressed with O2's customer service, got through straight away to a guy who gave me the PUK code without any hassle - not premium rate either.

In other news, been in Maidenhead all week, which despite my previous impressions (and its proximity to Slough) is actually quite a nice place with (so far) a good selection of places to eat.
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Nick Harvey
God
Posts: 4162
Joined: Fri 15 Aug, 2003 22.26
Location: Deepest Wiltshire
Contact:

So what training course are you on, then, Mark?

Why is it that practically everybody gets sent to Maidenhead at some time in their lives to go on a training course?

ICL used to have a rather nice training place called Hedsor Park, just outside Maidenhead, many years ago.
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marksi
Posts: 1892
Joined: Wed 07 Jan, 2004 05.38
Location: Donaghadee

Doing factory tests on new transmission equipment. Another 10 days of that over the next few weeks.

Maidenhead does seem to be full of company headquarters. I spotted Symantec's, though managed to resist the temptation to break their windows.
cdd
Posts: 2633
Joined: Fri 15 Aug, 2003 14.05

marksi wrote:Must say I was impressed with O2's customer service, got through straight away to a guy who gave me the PUK code without any hassle - not premium rate either.
Well that's not very impressive, you can get PUK codes online for most operators.
MarkN
Posts: 323
Joined: Fri 15 Aug, 2003 19.39
Location: South Wales

cdd wrote:
marksi wrote:Must say I was impressed with O2's customer service, got through straight away to a guy who gave me the PUK code without any hassle - not premium rate either.
Well that's not very impressive, you can get PUK codes online for most operators.
Surely the fact that Mark got through to a person straight away is impressive enough!
Nate J
Posts: 144
Joined: Sun 03 Dec, 2006 19.15
Location: Chester

I was on hold with Apple for 48 minutes and the answer took less than 1 :l
Stuart*
Banned
Posts: 2150
Joined: Fri 24 Jun, 2005 10.31
Location: Devon

I've been with Orange for about 6 years, and they are bad at Customer Service. Having worked for them temporarily for 3 months last year I now know why!!!! (they employ muppets like me to answer their phones! :cry: :lol: )
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