Four five days now, every time I've rang Pipex (to cancel their broadband) I've got "unfortunately, we're so busy you need to ring back later".
I'm not impressed.
Phoning Pipex
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Nick Harvey
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Cancel the direct debit, or whatever payment means, anyway.
Keep a note of when you got the "busy" messages.
When they contact YOU to complain you haven't paid, quote the times when you made "fair and reasonable attempts" to notiffy them and tell them to get stuffed.
Keep a note of when you got the "busy" messages.
When they contact YOU to complain you haven't paid, quote the times when you made "fair and reasonable attempts" to notiffy them and tell them to get stuffed.
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Nick Harvey
- God
- Posts: 4161
- Joined: Fri 15 Aug, 2003 22.26
- Location: Deepest Wiltshire
- Contact:
Ah, in that case they're probably trying to stay busy till December, when they can charge for a MAC.
Orange/Wannadoo/Freeserve start charging for MACs in December.
Also, for general information, and slightly off topic, O/W/F start charging £1 a month extra if you pay by credit OR debit card, and not by direct debit, from December.
Orange/Wannadoo/Freeserve start charging for MACs in December.
Also, for general information, and slightly off topic, O/W/F start charging £1 a month extra if you pay by credit OR debit card, and not by direct debit, from December.
well I intend to take advantage of the O/W/F "unlimited broadband" for a fiver which I get with my Racoon 35 contract so it *shouldn't* affect me...
I'll keep trying with Pipex today and if they don't answer by tonight i'll cut their money.
EDIT - they clearly read metropol, i'm now onto the "stay on hold for ages" system instead.
I'll keep trying with Pipex today and if they don't answer by tonight i'll cut their money.
EDIT - they clearly read metropol, i'm now onto the "stay on hold for ages" system instead.
"He has to be larger than bacon"
I am now VERY ANNOYED.
Apparently, moving onto the cheaper tarrif which I did in june has caused me to enter into a new 12 month contract (this was NOT made clear on the phone) and therefore I can't pull out and would have to pay them £100 and odd to cancel it.
How on earth does that work?
Apparently, moving onto the cheaper tarrif which I did in june has caused me to enter into a new 12 month contract (this was NOT made clear on the phone) and therefore I can't pull out and would have to pay them £100 and odd to cancel it.
How on earth does that work?
"He has to be larger than bacon"
Exactly the same as what happened with me and my o2 contract. I spoke to the trainee in the shop who confidently told me moving to a new tariff wouldn't renew my contract. 6 months later, I attempt to end my contract, only to be told it has another 6 months on it.
The best thing to do is contact trading standards. These companies can't be allowed to mislead in the way they do... contract or no contract.
The best thing to do is contact trading standards. These companies can't be allowed to mislead in the way they do... contract or no contract.
Alot of companies try this stunt, assuming that the public won't actually check up on it.Hymagumba wrote:Apparently, moving onto the cheaper tarrif which I did in june has caused me to enter into a new 12 month contract (this was NOT made clear on the phone) and therefore I can't pull out and would have to pay them £100 and odd to cancel it.
AOL tried the same with me, saying that by changing to "Platinum" gave me another minumim period to complete. I explained that I had been with them for 6 years and had therefore satisfied the minimum 12 months along time ago. They eventually gave in, but by then I had decided to stay with AOL for the time being. But as a matter of principal I was pleased I proved my point.
If you are entering into a new contract you must be specifically told of any minimum period, and you have to agree to it!
Demand a recording of the call as proof they told you it was a new contract.Hymagumba wrote:I am now VERY ANNOYED.
Apparently, moving onto the cheaper tarrif which I did in june has caused me to enter into a new 12 month contract (this was NOT made clear on the phone) and therefore I can't pull out and would have to pay them £100 and odd to cancel it.
How on earth does that work?
I intend to.
Although my greatest fear is that they did tell me and I shall look like a right James Martin.
I'm sure they didn't though. I remember Orange bleating on about the lack of a get out clause on one of their contracts when I rang them, so I'd remember the same if Pipex did it.
Although my greatest fear is that they did tell me and I shall look like a right James Martin.
I'm sure they didn't though. I remember Orange bleating on about the lack of a get out clause on one of their contracts when I rang them, so I'd remember the same if Pipex did it.
"He has to be larger than bacon"
I have had a similar Broadband issue.
We moved house in July and I cancelled the Tiscali Broadband account as we decided to go with cable. Then I noticed recently that Tiscali were still taking my direct debit off me and had been for the interveaning months since July.
I called them today, was on hold for over 10 minutes when I evnentually got through to someone and explained the situation. She said "oh yeah, there's a note on your account from July saying to close it", so I asked why it hadn't been closed as requested. All she could muster up was "I don't know". So in order to get a refund I have to be put through to someone else in another department (more hold time), who I then find out can't issue a refund of over £20!
How rediculous! They make a cock-up and I have to fork out on a 20 minute phone call on my mobile during daytime hours (costs a fortune) AND I have to print off all my ONLINE bills from them (can they not access it on their computer system?) and then write a letter and post it. I mean come on, it's their mistake, why should I have to give up my time and effort to receive a refund.
In my view, that's poor customer service.
/rant
We moved house in July and I cancelled the Tiscali Broadband account as we decided to go with cable. Then I noticed recently that Tiscali were still taking my direct debit off me and had been for the interveaning months since July.
I called them today, was on hold for over 10 minutes when I evnentually got through to someone and explained the situation. She said "oh yeah, there's a note on your account from July saying to close it", so I asked why it hadn't been closed as requested. All she could muster up was "I don't know". So in order to get a refund I have to be put through to someone else in another department (more hold time), who I then find out can't issue a refund of over £20!
How rediculous! They make a cock-up and I have to fork out on a 20 minute phone call on my mobile during daytime hours (costs a fortune) AND I have to print off all my ONLINE bills from them (can they not access it on their computer system?) and then write a letter and post it. I mean come on, it's their mistake, why should I have to give up my time and effort to receive a refund.
In my view, that's poor customer service.
/rant