Metropol

I had £400 of Nectar points stolen a few years ago. They were all immediately reinstated.

Must be a problem that costs millions, you'd think by now they'd have added a PIN or something (that doesn't rely on you having the app!).

I think the points lock thing is new. Someone in Birmingham spent £80-odd of my points a few years ago, and support restored them with no quibbles. As you say, it must be costing them a bomb.

thegeek wrote: Sun 24 Aug, 2025 09.19 I think the points lock thing is new. Someone in Birmingham spent £80-odd of my points a few years ago, and support restored them with no quibbles. As you say, it must be costing them a bomb.

It is, it was introduced in February: https://www.retailgazette.co.uk/blog/20 ... ints-lock/

WillPS wrote: Sun 24 Aug, 2025 10.00

thegeek wrote: Sun 24 Aug, 2025 09.19 I think the points lock thing is new. Someone in Birmingham spent £80-odd of my points a few years ago, and support restored them with no quibbles. As you say, it must be costing them a bomb.

It is, it was introduced in February: https://rencontres-amateurs.com/2025/01 ... bdsmsutra/https://www.retailgazette.co.uk/blog/20 ... ints-lock/

Thanks, I missed that info!