Philip Cobbold wrote:scottishtv wrote:And while we're talking about these things, why do the Sainsbury's till drawers still pop open after a card transaction? This used to be needed so the staff member could put in the store copy of the signed receipt, but since Chip-and-PIN was introduced this is no longer required. M&S stopped the till opening the cash drawers soon after Chip-and-PIN was introduced as tp reduce the security risk of someone seeing lots of cash and fancying a grab at it. What do the other supermarket tills do?
The drawer opens so you can put any coupons the customer has redeemed into the drawer, and also to allow cashback to be taken out.
That's the reason, but surely the till should only open IF either a coupon has been scanned OR Cashback is selected AND amount is greater than 0. As it stands, I automatically catch the till and slam it as it pops, frequently forgetting cashback until after I turn back and my till has a reminder on screen (and then I have to No Sale it).
The best thing would be to do as my previous place of work did and have a slot on the front of the cash drawer big enough to slip coupons or till slips through (that place still printed a copy of every EFT transaction complete with ALL card details IN FULL, regardless of whether a signature was required). The ex-Jacksons Sainsbury's Locals actually have these drawers plumbed in to the present till system.