AOL immediately offered me a better deal, so I contacted VM and cancelled about 7 days before the transfer was due to take place. They said they were sorry I wasn't transferring to them, but confirmed the cancellation. 7 days later I got a text message "Congratulations, your Virgin Broadband is now active". I telephoned VM, who confirmed again that they had cancelled the transfer and that I was still with AOL. I rang AOL to double-check, and they confirmed (also in writing) that I was on the new fab deal they had concocted for me. I was a content bunny.
3 days later (on a Sunday afternoon) my broadband vanished. After desperate calls to AOL, who couldn't find a problem, I got BT to check the line on Monday morning. They advised that VM had taken the broadband over, and promptly cancelled it, thereby stopping AOL continuing their 7 year long supply. After furious calls to VM they allowed the service to be activated as a temporary measure, at no charge. I called AOL, who instantly told me that I couldn't have my previous fab deal, as I was now an ex-customer
In protest at AOL I stayed with Virgin as it's a rolling monthly contract, but am obviously looking for another good deal.When VM set up my account they mis-spelt my surname for the log-in and primary Email, so it took another day before they discovered that and I was actually on-line. Oddly they got my name right on my bank details though.
The broadband speed is erratic to say the least and they just say that it's "problems with the network". The download speed is sometimes slower than the standard 360kb/s upload. Ocassionally it's good, it's up to nearly 4Mb, but that isn't sustained for long before I have to reboot the router for another IP address.
Am I just unlucky in my experience, or are VM really as bad as this for all their customers?
