Not at all, an upgrade was an extension of their existing contract, the handset was free, but couldn't be returned after 7 days. Nothing to do with the Consumer Credit Act, more the Sale of Goods Act. I was only the sniggering agent in the call centre giving them the "good news" anyway, not the smooth-talker who had pestered them into the upgrade by accosting them in the street. :roll:nodnirG kraM wrote:Ignoring the 14-day cooling-off right under the consumer credit act.StuartPlymouth wrote:I used to relish informing people who simply "changed their mind" about an upgraded phone had no right to return it 7 days after their order.
Urban myths
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