
After purchasing my new HP computer which I've mentioned a fair bit on Metropol, I noticed the same day I set it up, that I was eligable for "Express Upgrade to Windows Vista" which is some kind of shortcut to getting an upgrade to Vista. Having emailed HP for more information, I tried to click a link on the HP website to attempt to order. The link was broken, so I emailed again.
Much to my amazement, I recieved a reply with HP claiming they knew when I purchased the computer, which was August 10th 2005. False, as my statement confirms it was purchased November 11th 2006. Because HP thought I purchased during this date, they say I was not eligable for this Express Update, as the purchase must be made during a period around October 2006 - March 2007.
Having found this statement today, I tried the broken link again, and it now works. I proceeded to a point where I would stop, as I am only looking for information. I came to a list asking for me to select my computer model. It also said that if my model wasn't in the list, I would not be eligable for the Express Update. The PC model wasn't on the list.
HP are seriously taking the piss. They say that if the purchase was made between October 26th 2006 and March 15th 2007, users would be eligable. I purchased during a valid date, though as my specific model is now discontinued, I think they've referred to the approx. date the PC was made, hence HP claim I purchased during August 2005.
Why the hell is HP shitting this offer up, and can anybody find out if i AM actually eligable for this bloody update?