The Tesco & other non-Morrisons supermarket thread

[Alexia]

Mix and match of old / new systems at Paddington Sainsburys.

Rather annoyingly, the old software didn't require you to press "CARD" when paying by card - you just slid it in the chip/pin device and it automatically went into card payment mode. Did it yesterday and the screen changed to a prompt "Press the CARD button" or similar. Can't see the TVL commuters being impressed with that...

Are you sure you're not getting mixed up with Tesco?

Nope, there's no Tesco at Paddington.

[woah]

Free bananas for all!

I think the new card machines at Tesco are less fussy about when you present a card - in fact, am I right in saying that you can tap a contactless card without having to press the card button?

I didn't realise that Tesco had rolled out contactless to self service. I'd seen the button but it was always greyed out. Is there any obvious way of spotting their contactless self service tills?

The newer Ingenico Chip and PIN pads are fitted for contactless by the looks of it - rather than the Verifone pads that seem to have been fitted before (at least around here)

[Pete]

The verifone pads are getting more and more unreliable with their horrid keys. The sooner a wholesale replacement with the new ingenico ones occurs the better.

[scottishtv]

Pressing the card button happens everywhere now. It was introduced about a year back as part of a software update

Yes, I noticed it at the time and took a few weeks to get used to... Grr. It's definately not part of the new Sainsbury's styling rollout. I nearly said new interface, but it's just the old one with a new font and colour scheme, right?

In fact the bright orange is gone and it's a lot lighter - in fact very like this exterior pic that was posted in the High Street Rebrand thread:


Just a bit odd that out of the bank of six self checkouts at the Edinburgh store I was in, three had the new style and the other three didn't...

[Philip Cobbold]

They roll out software updates to even numbered tills one night and then odd numbered the next night, so that if the update fails then there's still some checkouts working. Go back in a day or so and the other half will have been updated as well.

[Martin Phillp]

Popped into Morrisons on Thursday and in the 3 minutes I was scanning my basket, two other checkouts had the "Processing.....Please Wait" window come up. The assistant put one couple affected onto another checkout while the other one resolved itself.

Reboots, disk checks and/or card and cash only are the norm.

Once I scanned everything through and I was just about to pay, the terminal rebooted!

[robschneider]

There's always at least one card/cash only till at my local Morrisons.

[AJ]

The self service tills in my local Tesco Express in Reading have lovely signs on them written on the back of a till roll saying "CARD ONLY!"

Very professional. Always seems to be something up with the coin hoppers etc by the looks of it. Pretty annoying seeing as they only ever have one person on the manned tills.

[thegeek]

I saw in M&S an A4 bit of paper (in Times New Roman, of course) apologising for the "SCOT Till" being out of order. Self check-out till till, presumably.

[WillPS]

The self service tills in my local Tesco Express in Reading have lovely signs on them written on the back of a till roll saying "CARD ONLY!"

Very professional. Always seems to be something up with the coin hoppers etc by the looks of it. Pretty annoying seeing as they only ever have one person on the manned tills.

I can't believe people still use cash tbh. What's the point? I freak out when I have more than a fiver's worth of change now that I don't deal with buses.

[Critique]

I was in my town centre Sainsbury's the other day (which is inexplicably not a local or a central store, but a full blown Sainsbury's situated next to Wilko) and had my self service till (sporting the new logo etc) start to refuse my coins (it was a version with a coin slot, not a dump slot, I noted.) I assumed this meant I would have to pay off the balance by card, but of course the screen then stopped responding and the card machine read 'Please wait' as it of course wanted me to press 'pay by card' on the terminal... One of those staff intervention screens then came up with 'System message' or something on it, which turned out to be instructions on restarting the thing as the coin hopper had given up. During this it said that whilst I had a balance of 30p or something to pay, I hadn't paid any of it, so was nearly charged twice on a second terminal.

Oddly, it then flashed through the 'please enter your card' screen a few times and went back to normal.