My response: I want to know WHY my phone deleted my important messages and what action HTC is taking to ensure this does not and cannot happen again.Thank you for contacting HTC Europe. I understand that your messages got cancelled. I understand that you have already checked the settings and the phone was not set to cancel the messages automatically. Unfortunately, unless you had a third party application, it is not possible to retrieve the SMS that got cancelled. For the future I would suggest you to download a third party application from the market place to allow you to back up all your SMS. I am sorry that you have lost your messages. Do not hesitate to contact us again in the future if required.
My response: What priority are you giving this bug and when will a fix be available? What actions have you taken to inform all HTC Android phone users that they should back-up their text messages in light of your company's knowledge of it's existence?I amo sorry to hear that you are not satisfied with the reply. The reason why the messages got cancelled is because of a bug. You can try and perform a hard reset to avoid that the same problem happens again, but as currently we cannot guarantee that the same problem will happen again in the future I would suggest you to downalod a third partu application to back up your messages. We are aware of the problem and we are working on it. If you decide to hard reset the phone to refresh the operating system and remove bags, please remember to BACK UP all your personal data as the hard reset will cancel everything stored on the phone.