The Very Official McDonalds (and other fast food outlets) Thread

[WillPS]

Moving the coffee loyalty to the phone has been very effective at making it so awkward you don’t bother to use it outside the ones you get from app orders.

I've tried to give my code when ordering at a Drive Thru twice, in two different regions of the UK. In neither did they have a clue what I was talking about. One of them got stuck in a loop trying to tell me I can't redeem in person (I wasn't trying to redeem) - the other kept saying she couldn't see a mobile order (because there wasn't one).

[Pete]

Moving the coffee loyalty to the phone has been very effective at making it so awkward you don’t bother to use it outside the ones you get from app orders.

I've tried to give my code when ordering at a Drive Thru twice, in two different regions of the UK. In neither did they have a clue what I was talking about. One of them got stuck in a loop trying to tell me I can't redeem in person (I wasn't trying to redeem) - the other kept saying she couldn't see a mobile order (because there wasn't one).

I've found waving the QR code at them at the payment window is most reliable, they have a barcode scanner. Scanning on the kiosks never works and there's no manual override where you can type it in.

[m-in-m]

Moving the coffee loyalty to the phone has been very effective at making it so awkward you don’t bother to use it outside the ones you get from app orders.

I've tried to give my code when ordering at a Drive Thru twice, in two different regions of the UK. In neither did they have a clue what I was talking about. One of them got stuck in a loop trying to tell me I can't redeem in person (I wasn't trying to redeem) - the other kept saying she couldn't see a mobile order (because there wasn't one).

I've found waving the QR code at them at the payment window is most reliable, they have a barcode scanner. Scanning on the kiosks never works and there's no manual override where you can type it in.

It feels like this is all go drive ordering in the app instead of any other method which makes it easy for them to send push notifications encouraging repeat visits. Unfortunately I've found reliability to be a little dodgy in terms of payment processing.

[BBC TV Centre]

It IT isn't great at McDs - the amount of times that I have been to one of those self order screens to find it isn't working, or the printer is knackered.

[Philip]

The app has had a bit of a revamp recently with a new reward scheme thingy called "My McDonald's"

You can even "log in" to the app when ordering from the touchscreens inside a Maccies to get your points, though I haven't tried this yet.

[JAS84]

It IT isn't great at McDs - the amount of times that I have been to one of those self order screens to find it isn't working, or the printer is knackered.

Yeah, if the receipt fails to print, then the order number will be covered up by the error message too, making it easy to miss. And by then you've already paid!