The staff on the ground (when you actually encounter them) are lovely, despite the circumstances.gottago wrote: Sat 22 Oct, 2022 17.49 As an aside, god I miss Virgin Trains West Coast. Avanti has been simply appalling since Covid, though I suppose many of their staffing problems may well have hit Virgin too if they'd have kept the franchise.
We were on one of their trains from Preston to London yesterday. As we got to the platform, they decided to reform a late-running southbound service into a late-running northbound, and a late-running northbound service into a late-running southbound, making two trainloads of passengers swap trains; while those of us on the platform got to see both the passenger information system and the train crews get completely baffled by the changes. (While the train to Glasgow ended up being significantly late, our driver managed to make up enough time and RTT shows we were 14¾ minute late - I was hoping they'd end up having to pay two lots of Delay Repay for their shenanigans.)