Metropol

Right. So, yesterday, I bought a new set of headphones from Play.com. They emailed me soon after to inform me that they were out of stock, but "Good news! One of our trusted PlayTrade sellers has these in stock" so the payment will go to them instead. After a quick look into this PlayTrade thing, I discovered that anyone can sell anything on there, and the company that now have my money are infamous for providing fake headphones and such. However, they now have my £50.

The Play order site has no option to cancel my order, so I've emailed them directly as well as the company on PlayTrade to ask them to cancel my order and not take the money from my account, but I've received no response. However HSBC say that the money has already been debited from my account and there is no way to get it back. What are my options exactly? I certainly won't be buying from Play.com again.

Trade Descriptions Act and Trading Standards are the best bet.
Sale of Goods Act might have some relevance too (fit for purpose)...

Distance selling regulations give you a no quibble cooling-off period of seven working days.

On the day you receive your order, send the company an email informing them of your intention to return the headphones in exchange for a full refund. You do not have to give a specific reason, just say that you are not happy with the product. Send the headphones back together with your order details via recorded delivery and retain proof of postage incase they try to make out it never arrived. You should get your money back within 30 days.

Mattarz wrote:Right. So, yesterday, I bought a new set of headphones from Play.com. They emailed me soon after to inform me that they were out of stock, but "Good news! One of our trusted PlayTrade sellers has these in stock" so the payment will go to them instead. After a quick look into this PlayTrade thing, I discovered that anyone can sell anything on there, and the company that now have my money are infamous for providing fake headphones and such. However, they now have my £50.

The Play order site has no option to cancel my order, so I've emailed them directly as well as the company on PlayTrade to ask them to cancel my order and not take the money from my account, but I've received no response. However HSBC say that the money has already been debited from my account and there is no way to get it back. What are my options exactly? I certainly won't be buying from Play.com again.

Apparently there is a 30-minute cooling off period to refuse the transfer to a PlayTrade seller.

Well, they arrived and I sent them back forthwith. Seems they never check their emails though.

On a similar note, I am currently having a dispute with the utter knuckleheads that seem to work at Tesco.

To cut a long story vague, the place where I work (massive multinational retailer) have a Tesco Technika telly on the wall that is meant to show a DVD on a loop. Said TV was installed during a recent revamp and was wall mounted on a wall that previously did not exist, which puts its age at two months max.

Despite being the neighbour of Tesco, being in uniform and clearly representing said store (offering letters from management) they are refusing to deal with said broken telly due to a lack of receipt (which has obv disappeared down the black hole of accounts).

Said telly has clearly been bought from the Tesco over the road (due to the concept of "oh we need a telly, where is the nearest place for a cheap telly") and has the new Technika logo on it so it clearly new despite lack of receipt.

I simply find their utter lack of ability to engage their brain and realise that a company with over £10b of revenue is not going to have bought a telly from a car boot sale and try to con the shop over the road into getting a new one.

Obv, only an exchange is desired.

Pete wrote:On a similar note, I am currently having a dispute with the utter knuckleheads that seem to work at Tesco.

To cut a long story vague, the place where I work (massive multinational retailer) have a Tesco Technika telly on the wall that is meant to show a DVD on a loop. Said TV was installed during a recent revamp and was wall mounted on a wall that previously did not exist, which puts its age at two months max.

Despite being the neighbour of Tesco, being in uniform and clearly representing said store (offering letters from management) they are refusing to deal with said broken telly due to a lack of receipt (which has obv disappeared down the black hole of accounts).

Said telly has clearly been bought from the Tesco over the road (due to the concept of "oh we need a telly, where is the nearest place for a cheap telly") and has the new Technika logo on it so it clearly new despite lack of receipt.

I simply find their utter lack of ability to engage their brain and realise that a company with over £10b of revenue is not going to have bought a telly from a car boot sale and try to con the shop over the road into getting a new one.

Obv, only an exchange is desired.

Have you tried their helpline?

Tesco Ts&Cs wrote:Electrical Helpline 0845 456 6767, Monday to Saturday 9am to 8pm and Sunday 11am to 5pm. If you have any problem setting up or using your electrical product, please call the Electrical Helpline for help and advice. Tesco guarantees all its electrical products for one year. If your product develops a fault please call our helpline. If we cannot immediately resolve the issue over the phone, we will arrange a prompt repair. If a repair is not possible, a replacement or refund will be offered. Small domestic appliances or DIY products may be returned without calling the helpline first.

Paid for with card or cash?

Was a Clubcard used?

Tbh not one hundred percent sure. Might have been one of the contractors who actually purchased the thing.