I reluctantly moved away from Virgin Mobile after 3 happy years and a year before that (interrupted by 18 months of hell with Vodafone; capped off by them ruining my credit file - thanks for that).scottishtv wrote:Virgin never really got the mobile bit right in terms of the offer, rubbish handsets, rubbish plans, and different customer service, contact points etc, but I guess that's because it's a MVNO, so the back office may be tied to to the 'host' network's systems.bilky asko wrote:Considering how badly Virgin Media have pushed their coveted quad play (it wasn't the revolutionary move that was predicted all those years ago), it shouldn't take much for BT to overtake Virgin in the quad play stakes, especially given the rise of Netflix.
Actually doesn't Virgin Mobile use EE for it's network. Wonder how long such deals last, and if BT would/could move to try and end it?
Their SIM-only plans were market leading when they came about in 2006/7. Handset choice is always a strange one - who remembers the Lobster 700TV (which was actually a brilliant phone)? But that said until this time around I've always got the one I wanted at the lowest rate available or in the case of my final contract with them far lower (+15% student discount!). I was paying ~£12/month for a Blackberry Bold 9790; easy to scoff at now but for an August 2012 contract that was pretty decent.
Customer service has always been good; sometimes great. Used to nark me that they'd charge you 10p to talk to them (which you'd then have to ask that they remove, and they always did). Unfortunately most of it is foreign nowadays; but still, in my experience if you ring and ask for some extra minutes/texts they'd always oblige and never charge extra.
I would have stayed, but I'd set my heart on the Blackberry Passport (which is, by the way, the best phone I've ever had or used); and to stay on Virgin would have meant buying the phone outright with a SIM-only deal - and that worked out about £50 more than getting it through Carphone Warehouse on an EE 4G deal.
