The Barclays and other non-Lloyds/TSB Bank thread

gottago
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Joined: Thu 29 Jan, 2009 19.50

Why is it called PINsentry? I've never understood it. Is it a play on words?
thegeek
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Martin Phillp wrote:
Fri 28 Feb, 2020 22.36
In the end, my mother gave me permission to access her internet banking to resolve it, which they'd rather you use anyway, once I found her PINsentry reader!
Fyi: the readers are just the same as the ones issued by RBS, Co-op and Nationwide, so you can just use one of theirs if you've got one lying around.
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WillPS
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Martin Phillp wrote:
Fri 28 Feb, 2020 22.36
Which banks still use foreign call centres? Barclays who my mother banks with still uses them and the call centre operatives were very hard to understand for someone who's used to speaking to foreign call centre operatives to resolve an issue.

In the end, my mother gave me permission to access her internet banking to resolve it, which they'd rather you use anyway, once I found her PINsentry reader!
HSBC do (unless you get forwarded to the call centre who also deal with First Direct).

Not sure about Santander, I think they're all British though. Pretty sure all the other major current account providers don't.

I think the likes of New Day, Creation etc typically use overseas call centres.
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Martin Phillp
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WillPS wrote:
Sun 01 Mar, 2020 17.07
Martin Phillp wrote:
Fri 28 Feb, 2020 22.36
Which banks still use foreign call centres? Barclays who my mother banks with still uses them and the call centre operatives were very hard to understand for someone who's used to speaking to foreign call centre operatives to resolve an issue.

In the end, my mother gave me permission to access her internet banking to resolve it, which they'd rather you use anyway, once I found her PINsentry reader!
HSBC do (unless you get forwarded to the call centre who also deal with First Direct).

Not sure about Santander, I think they're all British though. Pretty sure all the other major current account providers don't.

I think the likes of New Day, Creation etc typically use overseas call centres.
I'm with Natwest and it's always been UK call centres before and after the RBS acquisition.
TVF's London Lite.
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