The TSB & Lloyds Bank relaunch news and information board

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madmusician
Posts: 151
Joined: Mon 11 Dec, 2006 19.11
Location: Worcester, UK

I went into my local branch of Lloyds Bank today for the first time (just moved to St Albans) and it's very much still sporting an early Lloyds TSB look. Whilst the exterior has new signage, all the interior signage is from the early-2000s era, just with the TSB scrubbed out. It's all pre-'For the Journey', with some old signage and branding (italic words in rectangles) that I haven't seen in years. It's the first branch that I've ever seen to be quite this outdated.

The Ipswich branch was due a refit before having it done just before the de merger, back in the summer of 2013, but even that branch had 'For the journey'-era signage, even though the fittings themselves were from an earlier brand.

And for this branch to still be like this two years after the de merger (especially given the TSB elements that have been rather carelessly crossed out) is quite unbelievable.

Anybody else got a branch like this near them?
Alexia
Posts: 2977
Joined: Sat 01 Oct, 2005 17.50

(continued from Barclays thread)

Talking of TSB - am I lucky that I have not had one single issue with them over the past month while every other customer seems to have had? I've used my mobile banking, paid tradesmen using my mobile, transferred money and even WeSwapped £700 into SEK without no issues whatever.
thegeek
Posts: 662
Joined: Sat 04 Jun, 2005 12.35

I've had a few minor niggles. They failed to collect the direct debit for my credit card, so wrote to me to say they'd do it two weeks late. The online banking appears unable to give me a PDF statement, so I had to go to a branch to get a paper copy. And yesterday I got an email telling me there was an important message for me online, but when I logged in there was none.

But they're going to give me 5% interest on a current account, so I'll be keeping that for now.
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WillPS
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Joined: Tue 22 Apr, 2008 18.32
Location: Carlton
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Digging this thread up from the dead.

TSB just feels like a bit of a shambles nowadays.

This in particular caught my eye:
https://www.msn.com/en-gb/money/other/t ... d=msedgntp

It's one of those obviously paper-thin gestures to generate a bit of good PR, which is in and of itself utterly useless and will be quietly killed within a few months. One of the venues listed is Netherfield, which is a small town around a mile from where I live. It also has a branch of TSB, which has not yet closed down and is not listed to close either - so what's the point?

I note that in the last few months they've rolled out a new brand style which is a lot less classy than the clean Helvetica they'd had since launch. In the process - they managed to shatliff their own logo on online banking: https://internetbanking.tsb.co.uk/perso ... in/#/login
(it's been this way for months at this point)

The new debit cards are classy, but just about everything else is a mess. Rumours continue that Sabadell are trying to offload them, but it doesn't seem to be moving very fast.
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thegeek
Posts: 662
Joined: Sat 04 Jun, 2005 12.35

WillPS wrote: Wed 28 Apr, 2021 00.09 The new debit cards are classy, but just about everything else is a mess. Rumours continue that Sabadell are trying to offload them, but it doesn't seem to be moving very fast.
I do like those cards, but it seems that nobody's come to a consensus about which way up a vertical card should be - Virgin Money have gone for the chip at the bottom, but TSB and Starling have gone for chip at the top. The latter makes more sense when you put it into a card machine.
allwillbewell
Posts: 13
Joined: Tue 06 Apr, 2021 09.02

I was reading on MSE how at certain times of the day the TSB servers get overloaded and you cannot access the site. Unsure if true but multiple people state the same.
Whataday
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Joined: Fri 22 Aug, 2003 00.08
Location: Cardiff
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Whenever I've seen a branch of TSB the signage looks worn and peeling off quite badly. The initial rebrand must have been a cheap job.
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Pete
Posts: 7319
Joined: Fri 15 Aug, 2003 13.36
Location: Dundee

I have to say its been a bit of a disaster since the split from Lloyds. Innovation seems to have ground to a halt.

I had to open a current account with Halifax to be able to scan in cheques I was sent over Christmas. Luckily that was a 90 second job as I already had a credit card with them.

The new credit cards are very classy though but I've become quite attached to my monzo account because its got such a slick app. But if TSB had a similar level of innovation I'd possibly come back to them.

One massive failing though. They closed the branch in my hometown during covid due to it being so small, and then decided to close it permanently. I got a letter from them to tell me about this which failed to mention anything about what was happening with the staff who worked there. This really soured by brand loyalty I had with them which given I've had that account since I was about 5...
"He has to be larger than bacon"
cwathen
Posts: 1170
Joined: Fri 15 Aug, 2003 17.28

I got a letter from them to tell me about this which failed to mention anything about what was happening with the staff who worked there. This really soured by brand loyalty I had with them which given I've had that account since I was about 5...
Lets be honest though, they don't care about the staff in the branch any more than any other corporate does. If it suits the business to redeploy they will, if it doesn't they won't. If they tacked onto your letter something like 'at TSB our branch team are front and centre of our passion for customer service. We have strived to strived to find all of them alternative positions at your new local branch or elsewhere within the TSB family' or some other trite load of bollocks which translates to 'a lucky one or two got to move to a branch up the road because it suited the business to do that, a few got offered a job 25 miles away in the full knowledge they couldn't take it, the rest were let go' would this really have made a big difference to you?
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Nick Harvey
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Joined: Fri 15 Aug, 2003 22.26
Location: Deepest Wiltshire
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I had a savings account with Cheltenham & Gloucester going back to the sixties, and a number of mortgages with them over the years. It was a very convenient local branch where you could go in and transact your business five-and-a-half days a week.

It then got swallowed up by the Lloyds TSB Group and Saturday mornings disappeared.

It then got split out of Lloyds TSB and changed from a C&G to a TSB, at which point they made it very clear that they weren't interested in people with only savings accounts and if you didn't have a current account you weren't important to them.

They then decided to "rationalise" by only opening on Mondays and Thursdays, but you weren't allowed to use internet banking unless you had a current account. Thursday is market day here, so you can't park within miles, meaning I was effectively reduced to only being able to visit them on Mondays.

It was at this point that I visited them one Monday, withdrew a very large cheque to close the account, and took my savings elsewhere.

As of April 1st this year, they have closed the branch completely because they say they don't have enough footfall. I wonder why?

Today they have announced that they will open "pop-up" branches in many rural towns, including this one. I can't quite see the point of that, as the remaining people I know, who had accounts there, closed them in time for April 1st.

Perhaps this post ought to be in the High Street Collapse thread?
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Pete
Posts: 7319
Joined: Fri 15 Aug, 2003 13.36
Location: Dundee

cwathen wrote: Wed 28 Apr, 2021 21.22 Lets be honest though, they don't care about the staff in the branch any more than any other corporate does. If it suits the business to redeploy they will, if it doesn't they won't. If they tacked onto your letter something like 'at TSB our branch team are front and centre of our passion for customer service. We have strived to strived to find all of them alternative positions at your new local branch or elsewhere within the TSB family' or some other trite load of bollocks which translates to 'a lucky one or two got to move to a branch up the road because it suited the business to do that, a few got offered a job 25 miles away in the full knowledge they couldn't take it, the rest were let go' would this really have made a big difference to you?
I mean you're not wrong as such. It's just when they slowly "rationalised" the branches in Dundee from 8 to 3 you could imagine the staff were punted to other branches and then natural wastage reduced the numbers back down.

Tesco certainly made a massive fuss when Sports Direct ended their lease on the Tesco Metro about how they'd redeployed everyone elsewhere. Yes higher employee numbers mean you can absorb extra staff easier but they were *very* vocal on that point.

When its a branch in a rural town with about 3/4 staff its somewhat a more personal touch and even a cursory "we're working with our branch team to find them new opportunities" would have sufficed. Would it have been disingenuous? Perhaps. But not mentioning it all seemed callous.
"He has to be larger than bacon"
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