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Re: The Tesco & other non-Morrisons supermarket thread

Posted: Sun 20 Oct, 2019 21.13
by WillPS
Whataday wrote:
Sun 20 Oct, 2019 08.52
1. Lack of carrier bags at each till. The amount of times I've had to leave my shopping unattended to go and find someone to get a bag, and then when I return someone's standing at my till about to move my items to one side. I know you might say "well bring your own and help the environment", and whenever I leave my apartment specifically to shop at my local store I do. But I shouldn't feel inconvenienced when I decide to pop in while passing to pick up some items.
JS seem to have them in a box beneath the tray where your basket is supposed to rest. I'm guessing people robbing bags is the reason the others are less keen.
Whataday wrote:
Sun 20 Oct, 2019 08.52
Location of baskets. Why (oh why oh why...) do they only place baskets right at the front door? Surely the very business model of these 'convenience stores' is to lure in customers that want to quickly grab bread and milk and then get them to buy more items. Should this happen, that customer has to struggle with their arms full of stuff they don't really need all the way to the entrance to drop them in a basket. It has never made sense to me.
Because they would take up space and would complicate the process of getting baskets away from the tills (something a lot of shops seem to struggle with as it is).

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Sun 20 Oct, 2019 22.31
by Whataday
There doesn't seem to be any consistency when it comes to carrier bags on tills at Tesco Express stores in particular. Some days they're on a hook behind the tills so you have to ask for them and other days they're on the tills.

It's not difficult to circulate baskets from a handful of tills to at least one other location than the entrance. These stores should be run for the convenience of customers, not staff.

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Mon 21 Oct, 2019 13.31
by WillPS
Whataday wrote:
Sun 20 Oct, 2019 22.31
There doesn't seem to be any consistency when it comes to carrier bags on tills at Tesco Express stores in particular. Some days they're on a hook behind the tills so you have to ask for them and other days they're on the tills.

It's not difficult to circulate baskets from a handful of tills to at least one other location than the entrance. These stores should be run for the convenience of customers, not staff.
More complex ≠ difficult

As anyone who has worked in one will tell you, they are most definitely not run such that there are plenty of hours to make sure the customer journey is as good as it could possibly be.

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Mon 21 Oct, 2019 17.33
by bilky asko
WillPS wrote:
Sun 20 Oct, 2019 21.13
Whataday wrote:
Sun 20 Oct, 2019 08.52
1. Lack of carrier bags at each till. The amount of times I've had to leave my shopping unattended to go and find someone to get a bag, and then when I return someone's standing at my till about to move my items to one side. I know you might say "well bring your own and help the environment", and whenever I leave my apartment specifically to shop at my local store I do. But I shouldn't feel inconvenienced when I decide to pop in while passing to pick up some items.
JS seem to have them in a box beneath the tray where your basket is supposed to rest. I'm guessing people robbing bags is the reason the others are less keen.
Morrisons near me have the huge pile of paper bags as well as ones of many kinds under the conveyor of the larger self-service tills. My nearest Tesco seems to be more on top of keeping the bags of the self-service tills stocked up, but there's rarely more than 10 or 15 at a time. Perhaps it's the luxury of only having to manage four of them in a superstore.

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Tue 22 Oct, 2019 02.42
by Martin Phillp
The Tesco Express I use with self service, you have to ask the cashier to give you a bag. An interesting quirk is that the security guard is allowed to go into the staff interface if there's a problem with the scales or if a customer wants to remove a product.

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Fri 25 Oct, 2019 18.49
by Whataday
Martin Phillp wrote:
Tue 22 Oct, 2019 02.42
The Tesco Express I use with self service, you have to ask the cashier to give you a bag. An interesting quirk is that the security guard is allowed to go into the staff interface if there's a problem with the scales or if a customer wants to remove a product.
Same at my local. Also the security guard at mine kinda you up and down and decides whether you're a thief or not as soon as you've walked through the door.

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Sat 26 Oct, 2019 13.11
by Martin Phillp
Whataday wrote:
Fri 25 Oct, 2019 18.49
Martin Phillp wrote:
Tue 22 Oct, 2019 02.42
The Tesco Express I use with self service, you have to ask the cashier to give you a bag. An interesting quirk is that the security guard is allowed to go into the staff interface if there's a problem with the scales or if a customer wants to remove a product.
Same at my local. Also the security guard at mine kinda you up and down and decides whether you're a thief or not as soon as you've walked through the door.
I remember once paying for my goods, going outside the shop to sort myself out and then two mins later getting called back in accused of theft. Showed them my receipt and all was good, but why would I wait outside a shop if I was a thief?

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Sat 26 Oct, 2019 14.00
by all new Phil
Martin Phillp wrote:
Sat 26 Oct, 2019 13.11
why would I wait outside a shop if I was a thief?
Double bluff mate

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Sat 26 Oct, 2019 20.38
by Pete
We've just had a new Sainsburys Local open in Dundee. Generally very pleasant however the checkout layout is infuriating. There is a kiosk, with three manned tills, and a bank of six self scans next to it, with a shared queue entrance. Pretty normal so far. However the self scan is a little pen with only one entrance and exit, which makes it very uncomfortable to use as there's always someone looming right over you.

Tesco Expresses do this far better as the payment area is more open and the kiosk and self scans at the same level with cupboards extending the whole way. For this particular branch I think the Tesco Express L shape would work well, with the self scans down the windows leading back to the door.

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Tue 12 Nov, 2019 16.28
by Philip
Wonder what happened here then? Tesco licensed the photo from Getty Images and Mel B's agent but it seems nobody told Mel B herself. The whole Clubcard Plus ad campaign is piss poor anyway.

https://www.bbc.co.uk/news/entertainment-arts-50387714

Re: The Tesco & other non-Morrisons supermarket thread

Posted: Tue 12 Nov, 2019 17.05
by bilky asko
Philip wrote:
Tue 12 Nov, 2019 16.28
Wonder what happened here then? Tesco licensed the photo from Getty Images and Mel B's agent but it seems nobody told Mel B herself. The whole Clubcard Plus ad campaign is piss poor anyway.

https://www.bbc.co.uk/news/entertainment-arts-50387714
Mel B is always hanging around the 30% off area in Lidl.