VirginMedia - your experiences

[Stuart*]

A copy of the email is here http://newsletter.virginmedia.com/publi ... ustid=7065

Your link doesn't lead to anywhere, similar to your thought processes I imagine.

[Gavin Scott]

Hi there,

We always try to listen to what our customers tell us and because you didn't
think the premium rate call charge for our technical support helpline was
right, we decided to do something about it!

That's why we're dropping the 25p per minute charge to call our broadband
technical support line. From 1st June, we're replacing it with a number
that's free to call from your Virgin Media phone, plus a separate, local
rate number if you call from any other phone. That means that now you can
get the help and support you need, totally free, just like you asked.

To call our new broadband technical support number from 1st June, just dial
151 for free from your Virgin Phone or 0845 454 1111* from any other phone.

*little impressed noise*

[Pete]

well hardly, they just are putting it back to how it was anyway

[Stuart*]

I was going to resurrect this thread in light of personal developements, but 'the Management' have kindly done it for me without fear of 'bumping' allegations being raised.

After 2 months of erratic broadband service from VirginMedia, and 90% of my landline call charges being to either customer services or their technical services line, I gathered all the information together and set out my case to their complaints department at the beginning of <s>May</s> April. This had been prompted in part by an Email which indicated I was on a 12 month contract (which the one I signed up to specifically stated otherwise).

After about 3 hours on the phone to VM (and eventually a very helpful lady called Pat):
My broadband was transferred to Sky on 21/04 (was down for about 15 mins in transfer on Monday)
My landline will follow in about 2-3 weeks
I will get a full refund for all charges/subs paid to VM since February
My broadband is twice the speed for the same price (faster than BT say the line can handle)

I'm now a happy bunny!

Edited by omnipitant direction

[Gavin Scott]

well hardly, they just are putting it back to how it was anyway

I honestly didn't expect it to be changed back to free. Credit where it's due, I reckon.

[Jovis]

Stuart, it isn't CamelCase. It's Virgin Media not VirginMedia.

[Stuart*]

Stuart, it isn't CamelCase. It's Virgin Media not VirginMedia.

Misquoting of their brand in such a minor way is really the least of their problems, or my concerns.

Pedant! I'd argue VirginMedia looked better anyway!

[Nick Harvey]

I gathered all the information together and set out my case to their complaints department at the beginning of May.

My broadband was transferred to Sky on 21/04

My goodness!

They either take eleven months to react, in which case I can understand you moving away from them, or they react about a fortnight before you complain, in which case I'm moving over to their excellent service about three weeks ago!

[Stuart*]

I shall correct that! Tsk@me

[Gavin Scott]

I gathered all the information together and set out my case to their complaints department at the beginning of May.

My broadband was transferred to Sky on 21/04

My goodness!

They either take eleven months to react, in which case I can understand you moving away from them, or they react about a fortnight before you complain, in which case I'm moving over to their excellent service about three weeks ago!

ROFL!

[Stuart*]

ROFL!

It's easy to mix up dates. Ask any woman!

...and stop denuding the point of my post (or I'll get hellfire to stamp her feet)